Return & Refund Policy

At Earth & Coco, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unopened, and in original condition and packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Return shipping is at the buyer’s expense, unless the product is defective or incorrect.

Note: Opened skincare products are non-returnable due to hygiene and safety reasons, unless defective upon arrival.

Reporting Issues

If your item is damaged, defective, or incorrect:

• Email us at earthandcoco@gmail.com within 48 hours of delivery.
• Include photos or videos of the item and packaging.
• Our team will review and respond within 2–3 business days.

Refunds

Once your return is approved and received:

• Refunds will be issued to your original payment method within 7 to 14 business days.
• Processing time may vary depending on your bank or payment provider.

Non-Returnable Items

• Opened skincare or personal care products (unless defective)
• Free gifts or promotional items
• Sale or discounted items marked “final sale”

Need Help?

If you have any concerns about your order, returns, or refunds, contact us at:
📩 earthandcoco@gmail.com