Help & Guide

Need help? You're in the right place.

We're here to make your experience smooth—from shopping to skincare. Browse below for answers to common questions and how-tos.

Shipping Information

  • We currently ship within the Philippines only.
  • Processing Time: 1 to 2 business days
  • Metro Manila Delivery: 1 to 3 business days
  • Provincial Delivery: 3 to 7 business days
  • Shipping Fees: Automatically calculated at checkout
  • Free Shipping: May apply during select promotions or minimum order thresholds

Note: We use reliable third-party couriers to deliver your order. Delivery timeframes may vary due to holidays, weather, or courier logistics.

Payment Methods

  • Credit/Debit Cards
  • GCash
  • Cash on Delivery (in select areas)

All payments are securely processed through trusted third-party payment gateways. Earth & Coco does not store your payment information directly.

Returns & Refunds

  • Returns are accepted within 7 days of delivery
  • Items must be unused and in original condition
  • Opened skincare products are non-returnable unless defective
  • Report any issues within 48 hours of receiving your order
  • Email: earthandcoco@gmail.com
  • Refunds are processed within 7 to 14 business days

Brand & Product Disclaimer

Earth & Coco is a private label skincare brand. All of our products are proudly formulated and manufactured in the Philippines by a third-party FDA-licensed and GMP-compliant facility.

We do not manufacture our products in-house, but we work exclusively with licensed production partners who hold valid Licenses to Operate (LTO) and Certificates of Product Registration (CPR) from the Philippine Food and Drug Administration.

This ensures that every Earth & Coco product is made with the highest commitment to safety, quality, and compliance. Our team develops every product with care, while our manufacturing partner ensures regulatory adherence at every stage.

The content presented on this website—including product descriptions, skincare claims, ingredient lists, and usage suggestions—is provided for general informational purposes only and should not be construed as medical advice. We make no guarantees regarding the accuracy, completeness, or suitability of this information for any specific individual or condition.

Earth & Coco products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary significantly depending on skin type, sensitivities, allergies, or other underlying health conditions. It is the sole responsibility of the customer to review ingredient lists and consult a qualified healthcare provider or dermatologist before use—especially if pregnant, nursing, or undergoing treatment for skin conditions.

By purchasing and using our products, customers agree to assume all risks associated with their use. Earth & Coco, including its founders, team, and affiliates, shall not be held liable for any direct, indirect, incidental, or consequential damages, including but not limited to allergic reactions, skin irritation, misuse, or misinterpretation of our product information. Any reliance on the material on this site is at your own risk.

We strongly recommend performing a patch test prior to full application. If irritation or discomfort occurs, discontinue use immediately and seek medical attention.

By accessing this website and purchasing Earth & Coco products, you expressly acknowledge that you have read, understood, and agreed to this disclaimer in full.

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Need Help?

If you have any questions or concerns, feel free to reach out to us at:
📩 earthandcoco@gmail.com